Making vehicle help accessible and stress-free
Wecrews is an automotive assistance platform designed to connect vehicle owners with nearby service providers during breakdowns and maintenance needs. The primary objective of the project was to simplify how users request help, track service, and communicate with mechanics in urgent situations.
The key challenge was designing for users under stress. When a vehicle breaks down, users need clarity and speed, not complex interfaces. The experience had to be quick to understand, easy to navigate, and usable even for non-technical users.
Designing for urgency, trust, and clarity
I structured the interface around immediate actions. The primary “Request Assistance” feature was given maximum visual priority so users could quickly ask for help without navigating multiple pages.
Location awareness and service status updates were emphasized to reduce user anxiety. Clear progress indicators allowed users to know when help was confirmed, on the way, and arriving.
The final design created a reliable and reassuring experience. By simplifying interactions and improving communication visibility, the platform helps users feel supported during stressful situations while making service coordination smoother for both customers and providers.
