Discovery & Pain Point Analysis
Transforming complex enterprise workflows into intuitive user experiences.
Cover 4 PM is a mature Product Lifecycle Management (PLM) SaaS platform serving enterprise teams managing complex product development cycles. The project involved a comprehensive UX audit identifying key pain points like dense data tables, poor navigation scalability, and fragmented workflows across program management, approvals, and financial quotations.
Through user pain point analysis, behavioral research, and stakeholder workshops, we uncovered systemic issues with information overload and inconsistent interaction patterns that slowed teams and increased errors. The redesign proposal outlined 45 deliverables spanning discovery, synthesis, and handoff to create a scalable design system.
Design System & Implementation
Delivering scalable, future-proof enterprise interfaces.
The core solution was a unified design system with Figma libraries, component guidelines, and visual standards that standardized complex tables, forms, and navigation across the platform. High-fidelity screens replaced cluttered legacy UIs with focused summary tables (key columns visible) and worksheet-style forms for dense data entry with live calculations.
Interactive prototypes demonstrated optimized user journeys for quotation creation, program management, and approval workflows, reducing steps by 40% while maintaining enterprise data integrity. Accessibility compliance (WCAG 2.1 AA) and developer handoff packages ensured seamless implementation.
Developer handoff packages included Figma Dev Mode specs, CSS design tokens, and quality assurance checklists, bridging design and engineering for rapid deployment. Post-launch metrics frameworks tracked adoption and refinement opportunities. The result was a platform that empowered teams to manage complexity with confidence, setting the foundation for scalable growth and future feature expansion.
